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EVENT TICKET SUPPORT
Need Answers
I did not receive my confirmation number.
If you did not receive a confirmation number, send us an e-mail to support@lenusa.com or call our customer support number at 1-866-557-5077
Why didnt I receive a confirmation for my order?
The transaction could not be completed due to problems with your internet connection or other possible reasons. Please review all your folders and ensure the e-mail was not sent to "junk mail' or "Spam". If you did not receive a confirmation number, please call us at 1-866-557-5077.
How do I pay for my Tickets?
Lenusa.com accepts Visa, MasterCard, American Express, or Discover credit, debit or pre-paid cards. Please be sure to use the same name and address that appears on the card for your purchase.
Is The price Difference When Buying Them at Lenusa?
Usually Lenusa's prices start with a lower pre-sale price and go up as the event date approaches Prices may go up on the day of the event depending on the discretion of the promoter.
Which browser or device should I use to purchase online?
You may use any web browser with internet access on your computer, tablet or mobile device.
What happens if I lose my tickets?
If you lose your tickets you will not have access to the event. Contact us immediately. We do no offer refunds for any reason other than the cancellation of the event you purchased. It's the customer's responsibility to keep his/her tickets in a safe place.
What happens when an event is cancelled?
If an event is cancelled for any reason, LENUSA will reimburse the ticket amount (not including fees) directly to the card that was used to purchase your tickets on LENUSA.com.
How do I purchase tickets for an event?
Tickets can be purchased online 24 hours a day by visiting our website at www.lenusa.com or by calling during office hours. We will gladly assist you in Spanish or English.
How can I see if my order was successful?
Immediately after you've purchased your tickets either online or by phone, you will receive an e-mail with your confirmation number and receipt corresponding to the charge placed on your card.
Is there an additional charge for purchasing tickets online or by phone?
Depending on the ticket price, there are additional fees when purchasing by phone or online. These fees may vary depending on the price of the ticket and start at only $ for each one, service fees included.
How can I contact Customer Service?
You can reach our Customer Service support line at 1-866-557-5077, Monday through Friday between 9 a.m. to 7 p.m. and Saturdays between 10 a.m. to 5 p.m. If you would like to reach us outside our office hours, please feel free to leave us a voicemail or send us an e-mail to support@lenusa.com
FAQ
- You go to the website Lenusa
- Go to the event
- Select buy tickets
- Select how many tickets your going to purchase
- Put your email (assure that the email is correct)
- Discount code (unavailable)
- Accept terms and conditions
- Next (put all your information)
- You should to receive your tickets immediately
- Put your email (assure that the email is correct)
- our policies indicates that they are final sales
- We only do return’s if the event is canceled( It doesn't apply if the event was proponent)
- Your New tickets date for an Posposed event that was canceled
- If you have not received your tickets, begin with checking your spam. If they are not there please give us a call at 866-557-5077. Please allow 2 business day to receive them.
- Check in the support email if you have the tickets; if you have them, resent them and keep the client on the call until he has received them.
- If you did the submit and they didn’t send you the tickets and the client called again: You can check in the system if the name of the purchaser is there. If there is, the name of the client is going to be in the list of the venue. The client has to say that she/he bought the tickets in Lenusa.com and didn't receive the tickets but is on the list. Preferential, have an ID with the same name (this is the last option).
- If this information didnt help you, use our chat system to get the quickest help.
- If they buy on the app we are not able to send it threw a different email
- How can i transfer my tickets: Go to the APP ( Home, select error and select the event then select once again the error select transfer and put in the information that asks for you.
- If you did the submit and they didn’t send you the tickets and the client called again: You can check in the system if the name of the purchaser is there. If there is, the name of the client is going to be in the list of the venue. The client has to say that she/he bought the tickets in Lenusa.com and didn't receive the tickets but is on the list. Preferential, have an ID with the same name (this is the last option).
- Where are our tickets: In the section home (Even if you have bought more than 1 ticket or for several different events, you will have a single QR code that will work for all of them).